A Client Of Elgiva Business Solutions Pvt Ltd
Experience:
10 – 12 Years
Location:
Bangalore, Pune
Education:
UG – Any Graduate – Any Specialization
Industry Type:
Telcom/ISP
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Job Description
1.Ensure that both the service deliveries as well as the customer care teams are backed up by a strong presence to enable seamless cross-company, cross-geography coordination in the service of the customers.
2.Managing Care and Delivery functions for both Postpaid and Prepaid base.
3.Create and manage strong, empowered teams at all levels to take care of service provisioning as well as for the resolution of issues to nurture smooth and efficient customer services.
4.Inter-departmental coordination with Sales, Marketing, Network, IT, Legal, Commercial, Finance and functions within CSD.
5.Management of large no of outsourced agencies, which is Telecalling & Field, Documentation Verification & Activations, and Scanning.
6.Constant improvement in the overall process via checking the complaints/queries/requests captured by Call centre.
7.Planning & executing churn & retention management strategies; to keep low churn %. Carry out proactive & reactive retention activities/programmes to achieve churn targets.
Desired Candidate Profile
1.MBA with 10-12 years experience, with at least 8 years in Telecom.
2.Lead, recruit, train, motivate & monitor the performance of team members to ensure achievement of individual and department goals/targets.
3.Develop staff for higher-level responsibilities by constant coaching/ mentoring/ counseling.
4.Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills.
Company Profile
A Client of Elgiva Business Solutions Pvt Ltd.
ABOUT US :
ELGIVA BUSINESS SOLUTIONS PVT LTD is an emerging leader in Executive Search. At ELGIVA our approach to search is simple but disciplined. ELGIVA is building a tradition of providing professional, personalized, high quality services; tailor made to suit your individual needs and requirements.
We have experience in the non-IT Sectors such as FMCG, Retail, Telecom, Manufacturing, HealthCare, Banking, Insurance, Financial Services and Research among others. Our forte is in identifying talent for Senior Management positions to Middle Management levels. We undertake placements for both Domestic and International clients, and have ongoing engagements with several large MNC’s within India and abroad.
INTERNATIONAL AFFILIATIONS :
ELGIVA is affiliated with a world leader in the Employment services having a network of 4300 offices in 67 countries and territories. Thus providing ELGIVA with the phenomenal depth and reach on a global basis.
Our success is our ability to connect the right people to the best Companies.
ABOUT OUR CLIENT :
A leading Telecom Company.
KINDLY APPLY ONLY IF YOUR PROFILE MATCHES THE JOB DESCRIPTION MENTIONED
Contact Details
Company Name:
A Client Of Elgiva Business Solutions Pvt Ltd
Executive Name:
Iona
Email Address:
rema@elgiva.biz
Telephone:
9946039336
Keywords: retention , customer care , credit verification , churn management,
source http://www.erozgar.com
